Shipping policy

Thank you for shopping with RideSignal™. The following shipping policy applies to all orders placed through our online store.

1. Order Processing Time

All orders require a processing time of 3 business days before shipment.

Orders are processed Monday through Friday, excluding local or international holidays.

Orders placed after 5:00 PM will be processed on the next business day.

Please note: Processing time is separate from shipping time.

2. Shipping Times

We offer worldwide international shipping.

Estimated shipping time: 10 to 15 business days.

Delivery times are estimates and may vary due to factors beyond our control, such as customs delays, extreme weather conditions, or issues with the shipping carrier.

3. Shipping Costs

Shipping costs are calculated at checkout and are based on:

• The destination of the order.

• The weight of the package.

• The rates of the selected shipping carrier.

The final shipping cost will be displayed before you confirm your purchase.

4. Order Tracking

Once your order has been shipped:

• You will receive a shipping confirmation email with your tracking number.

• It may take 24–48 hours for the tracking information to be updated in the shipping carrier's system.

5. Customs, Duties & Taxes

International orders may be subject to customs fees, taxes, and import duties imposed by the destination country.

RideSignal™ is not responsible for these additional charges.

The customer is responsible for paying all applicable customs fees associated with delivery.

6. Incorrect Shipping Address

It is the customer's responsibility to ensure that the shipping address provided is correct and complete.

If an order is returned due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping.

We are not liable for lost orders resulting from incorrect shipping information provided by the customer, subject to applicable consumer protection laws.

7. Delayed, Lost, or Damaged Packages

If your package is delayed, we will do our best to assist you with tracking your order. However, we cannot guarantee compensation for shipping delays.

In the event of a lost or damaged package, please contact us within 7 days of the estimated delivery date so we can investigate the issue and contact the shipping carrier.

Resolution of the case may depend on the shipping carrier's investigation and applicable consumer protection laws.

8. Contact Information

If you have any questions about shipping, delivery, or tracking your order, please contact our customer support team.

Email: contact.ridesignal@gmail.com