Refund policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, with all original accessories, and in its original packaging.
To start a return, please contact us at contact.ridesignal@gmail.com.
Important: Return shipping costs are the responsibility of the customer. RideSignal does not cover shipping costs associated with returns or exchanges.
If your return is accepted, we will provide you with return shipping instructions, including how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at:
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your RideSignal™ Bike Turn Signal Light is defective, damaged, or if you received the wrong item.
We will evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Products that have been damaged due to misuse or improper handling.
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Items missing original components or accessories.
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Products that have been modified or altered after delivery.
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Gift cards.
Please contact us if you have questions or concerns about your specific item.
We do not accept returns on sale items, except where required by applicable law.
Exchanges
The fastest way to ensure you receive the product you want is to return your current item. Once your return is accepted, you can place a separate order for the replacement product.
14-Day Right of Withdrawal in the European Union
If your order is delivered within the European Union, you generally have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason.
This right is subject to applicable consumer protection laws.
Returned products should be handled with reasonable care. You may inspect the product as necessary to determine its nature, characteristics, and functionality.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: